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Return Policy

Return/Cancelation Policy

  • Twenty-four hours before the shipment of your order, you can change your mind about purchasing the goods and withdraw or change your order. This does not include order items. There is an optional minimum Management Fee of 5% (Total Order Value including shipping charges) for Canceling an Order upon your request.
  • Regarding non-perishable items, you have the right to terminate the contract within seven working days following the delivery of the goods by notifying us by phone or e-mail. There is an optional 1% Management Fee (of Total Item (s) Value including Shipping charges) for Cancellation of any Item (s) at your request.
  • You do not have the direct right to cancel the contract for perishable and made-to-order products. If you wish to cancel your order outside of the time specified in paragraph (a), we are entitled to charge you in full an amount equal to the cost of perishable items in your order and the cost of delivery.
  • We will manage with you to return the canceled non-perishable goods to us and deposit the price (excluding shipping charges and costs) on your payment card within a reasonable time from the day the cancellation was issued. (if the payment has already been debited to your payment card). The goods must be in their original packaging and a resalable condition.
    Your responsibility is to ensure that the goods are securely packaged to avoid damage in transit and with adequate shipping insurance to cover any damage or loss caused by courier services. We will not be responsible for returned goods that are damaged or lost in transit.